Refund policy

Last updated: October 18, 2026

Made for you

UPBORNE products are made to order. We do not offer returns or exchanges for a change of mind, a customer-selected size or color, or an item no longer being wanted, except where required by applicable consumer law. Please check the product details and available size guide before ordering. If you need help choosing, contact us.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. Include your order number, the email used at checkout, a description of the issue, and clear photos of the item and any relevant packaging.

Once we review and confirm the issue, we will arrange an appropriate replacement or refund. Please contact us before sending an item back so we can provide the correct instructions.

How to contact us

Use our Contact page or email mjweiss812@gmail.com.

Your consumer rights

This policy does not limit any cancellation, return, refund, warranty, or other rights you may have under applicable consumer law. Where mandatory rights apply, those rights take priority over this policy.